Email option is not working for one SBO user
We have configured Office 365 email integration in SAP Business One, and the email features have been configured through Core Suite layouts. The email functionality is working properly for all users except one affected user.
When the affected user selects the Email option, the user's name is automatically populated in the Account column, as shown in the attached screenshot.
Troubleshooting Performed
Based on our understanding, the issue may be related to the cache stored in the UDF of the User Master.
As a test, we copied the cache value from a working user and replaced the cache value for the affected user. After doing this, the email option worked as expected. However, when sending an email, the system uses the working user's email ID instead of the affected user's email ID.
Therefore, we believe that the cache for the affected user may need to be regenerated.
Request
Could you please advise us on how to regenerate or refresh the cache for the affected user so that the correct Office 365 account/email ID is associated with the user?
We would appreciate your guidance on the correct procedure to resolve this issue.
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close this request. We received solution
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